Useful Numbers &

Tell Us Once

Useful Numbers

Below is the directory of local offices along with their contact details:

Registrar’s office (Wrexham)

Website:

View Website

Address:

The Guildhall, Wrexham, LL11 1AY

Telephone:

01978 298997 (Strictly by appointment only upon receipt of a Medical Certificate)

Email:

registration@wrexham.gov.uk

Opening Hours:

Mon-Thurs: 8.45am - 5.15pm, Fri: 8.45am - 4.45pm (Telephone contact available
Mon-Fri: 8.30am - 5.30pm)

Registrar’s office (Flintshire)

Website:

View Website

Address:

Llwynegrin Hall, Mold, Flintshire, CH7 6NT

Telephone:

01352 703333 (Appointment only)

Opening Hours:

Mon-Fri: 9:30am - 3:30pm

Registrar’s office (Denbighshire)

Website:

View Website

Address:

Ruthin Town Hall, Wynnstay Road, Ruthin, Denbighshire, LL15 1YN

Telephone:

01824 706187/706174 (Appointment only)

Opening Hours:

Mon, Tue: 9:30am - 12noon, 12:30pm – 3:30pm; Wed, Thu: 9.30am - 12.30pm; Fri: 9.30am - 12.00noon

Registrar’s office (Chester)

H.M. Coroner North (East and Central) Wales

(covering Conwy, Denbighshire, Flintshire and Wrexham)

Name:

Mr John Gittins

Address:

HM Coroner’s Office, Denbighshire County Council, County Hall, Wynnstay Road, Ruthin, LL15 1YN.

Telephone:

01824 708047

Email:

coroner@denbighshire.gov.uk

Tell Us Once

Upon registering the death, a registrar will provide information about the Tell Us Once service. They will either guide you through the process or furnish you with a unique reference number for utilising the service independently, either online or via phone. The registrar will also supply you with a contact number, including options for video relay service for British Sign Language (BSL) users and Relay UK for individuals with hearing or speech impairments.

The information provided will be relayed to various entities, including the Department for Work and Pensions, Identity and Passport Services, Electoral Services, Blue Badge Parking Scheme, H.M. Revenue and Customs, Housing and Council Tax offices, Libraries, and the Driver and Vehicle Licensing Agency. To facilitate the process, it's advisable to bring along any pertinent documents such as the deceased's National Insurance Number, Passports, Driving Licence, Blue Badge, etc.

It's essential to utilise the service within 28 days of receiving your unique reference number. In cases where registration is delayed due to an ongoing inquest, you can still obtain a unique reference number from the registrar. However, you'll need to secure an interim death certificate from the coroner overseeing the inquest beforehand.

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Tell us once will contact all the relevant bodies, however the following checklist maybe useful:

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  • 1 Banks and Building Societies: Accounts need to be closed, and any joint accounts need to be amended.
  • 2 Broadband Provider
  • 3 Car Insurance: Documentation will have to be changed as you are not legally insured to drive if the policy is in the deceased name. To change Policy Holder’s name or a refund may be issued.
  • 4 Credit Card Companies: Cancel cards and pay up accounts.
  • 5 Hospital and/or Family Doctor: Any outstanding appointments should be cancelled
  • 6 House and Contents Insurance
  • 7 Inland Revenue
  • 8 Investments and Insurance Policies: Premium Bonds are not transferable. The Post Office will issue you with a form that needs to be sent to the Bonds and Stocks Office. For further advice suggest that you consult a Financial Advisor or Accountant
  • 9 Library Books and Card
  • 10 Life Assurance
  • 11 Local Council: Cancel any housing/rate benefits and council tax.
  • 12 Mobile Phone Provider
  • 13 Mortgage Provider/ Landlord Car Insurance: To change Policy Holder’s name or a refund may be issued.
  • 14 National Insurance Papers
  • 15 Post Office: Arrange redirection of mail, a small charge may be made.
  • 16 Private Pension Providers
  • 17 Season Tickets and Club Memberships Cards
  • 18 Social Security: Form 344/BD8 needs to be completed to cancel any direct payments into a bank account. This white certificate is provided by the Registrar of Deaths.
  • 19 Social Services/District Nurses: If there is equipment belonging to either of these, it must be returned.
  • 20 Solicitor/Accountant
  • 21 Store Cards
  • 22 Television License
  • 23 Utilities: Gas, electric, water, telephone, and cable companies.